Privacy policy

NOUNI CONCIERGERIE acts as the data controller for personal data collected through https://www.nouniconciergerie.com, except where processing is carried out by service providers acting on its behalf.

For any question regarding your personal data, you may contact contact@nouniconciergerie.com.

• Identity and contact data: first name, last name, phone number, WhatsApp, email address.
• Project-related data: property type, residence type, number of bedrooms, amenities, availability, property address, Google Place ID, and free-text message.
• Browsing data: viewed pages, navigation events, and technical information needed for security and audience measurement.
• Address autocomplete data: queries entered and data returned by Google Places when you use the address field.

• Answer contact, audit, estimate, or quote requests.
• Prepare a business relationship and, where relevant, the performance of a future contract.
• Manage client relationships, requested commercial follow-up, and message history.
• Improve the website, measure its audience, and understand useful journeys through analytics and session replay.
• Protect the website, prevent abuse, and retain useful evidence in case of disputes.

Depending on the processing activity, Nouni Conciergerie relies on your consent, on pre-contractual steps requested by you, on contract performance where a mission has been signed, on its legitimate interest in securing and improving the website, including through its analytics tooling, and on its legal obligations.

In line with Moroccan Law No. 09-08, information notices are intended to appear on the relevant forms and the applicable CNDP formalities must be completed whenever required by law.

Data is accessible internally to authorized Nouni Conciergerie staff and may be shared with technical providers strictly necessary to operate the website or handle requests.

• Website hosting: Vercel.
• Audience measurement, behavioral analytics, and session replay: PostHog.
• Transactional or commercial email delivery: messaging providers used by Nouni Conciergerie.
• Address lookup: Google Places when you use the autocomplete feature.

• Contact requests and prospects: up to 3 years after the last active exchange, unless you object or a different legal obligation applies.
• Records linked to a contractual relationship: for the duration of the contract and then for the applicable legal retention periods relating to accounting, tax, or disputes.
• Analytics and browsing data: for as long as necessary for the relevant purpose according to the settings applied in the tools used on the website.

Subject to applicable legal limits, you may request access, correction, updating, objection on legitimate grounds, and, where appropriate, deletion of certain personal data.

You may exercise these rights by writing to contact@nouniconciergerie.com. If there is a reasonable doubt about the requester's identity, proof of identity may be requested. You may also lodge a complaint with the CNDP if you believe your rights are not respected.